Forums • WLM 2009 - Can't log in 80048821 (Windows 10)

bishmanrock's avatar

bishmanrock

0 +0

Nov 16 '25

Apologies if this is just me missing something obvious.

Problem description:
New to escargot. Downloaded the recommended version. Patch ran without issue. Software boots but can’t log in. Re-read the get started guide but I can’t see anything daft I’m missing,

Error code/error message:
We can’t sign you in to Windows Live Messenger.
The Windows Live ID or password you entered is incorrect.
Error code: 80048821

What has been tried so far:
Uninstalled/reinstalled (and repatched).
Reset password to an 8 character password.
Changed Internet Properties to only use TLS 1.0
Given the credentials work on the site, I don't understand why the client is not accepting them given the patcher did run successfully, is there anything I can check to ensure it has indeed applied correctly?

Messenger version:
Recommended - version 2009

Windows version:
Windows 10 Home

Am I just being a dafty and missing something? I’ve done a search online but most of the solutions I found seemed to be XP/11 specific issues.
Rating: 0
Cobra Commander's avatar

Cobra Commander

0 +0

Nov 17 '25

I just started getting that myself...
Rating: 0
bishmanrock's avatar

bishmanrock

0 +0

Nov 19 '25

Were you able to log in previously?

I've just tried again after giving it a few days but still getting the same error.
Rating: 0