Frequently Asked Questions
Answers to questions asked on a frequent basis. Please use this before contacting us for support.
- How can I report abuse/copyright problems/other?
- You can report abuse/copyright problems/other by going to our report
page, filling in all applicable fields, and sending us the information.
- I forgot my password, how can I get it?
- You can go to the forgot password page and create a new one.
Passwords cannot be directly recovered, you can only make a new one.
- What are the rules? What should I do to avoid getting banned?
- Be sure to thoroughly read over the rules and
Terms of Service. Most importantly, don't spam, flame,
flood/scroll, post things that are illegal in western countries, or be annoying.
- How can I change my password?
- You can change your password in the Account area under
- What is a "legacy password"?
- It is a separate password for use on older versions of MSN, AIM, AOL, etc which lack
modern encryption standards. This allows you to keep your primary password secure.
It is not required, but it is recommended.
- What is format? How can I change the format of my username?
- Your username formatting refers to spaces and capitalization in your username. You
can change it under Account area under
Change Format or in a client such as AIM which supports it.
- Do you allow signatures in the forums?
- No, and we never will, we find them pointless and simply a way to have the same useless
information repeated over and over taking away from content people actually care about.
- Exactly what is Escargot and what is its goal?
- What began as a simple MSN 7 server developed by a lone hero, the project has now grown through
leaps and bounds and is now focused on a total revival of the MSN Messenger and Windows Live experience.
- Is Escargot being actively developed on?
- Yes, we now have a dedicated team working on the project nearly full time thanks to massive support from our sister
- Is Escargot related to MessengerGeek?
- Just to stress this clearly, no we are not related to nor necessarily condone the actions originating from
MessengerGeek, both the blog and the forum, nor is the individual behind those web sites involved in any of our
activity. We recommend that you look at our Discord server and
- Is this service safe to use? Are my chats secured, too?
- Your passwords are stored encrypted.
The site and web components of our server use HTTPS. This ensures that when you perform sensitive actions,
like logging in or managing your account, it's carried out securely and out of hackers reach 24/7. This is
also utilized by clients capable of secure login, but mileage may vary on if it'll work for you depending
on how old the system you're working with is.
Right now, our options only allow for unencrypted communications to occur. We know this is a concern for some
people, and for now there aren't any easy options for sending encrypted messages through MSN.
- What are group chats, and how do I use them?
- Group chats are a new Escargot feature, and they simply let you create persistent group chats that you can invite other
members to. Members in a group chat can have one of the three available roles that give them a certain amount of access:
Users can create group chats, invite others to them, manage pending invites, see who's online, block group chats, and message
others in them. On the site, you can also manage your invites and if you're an administrator or owner, view and manage
- Member - View accepted members, see who's online, block or leave the group chat, and message other members.
- Administrator Member privileges, plus viewing pending members, managing accepted members, and the ability to invite others to the
- Owner - Member and administrator privileges. In our implementation, administrators and owners are essentially the same, but
a major difference with an Owner is that there can only be one in a group chat. Changing the owner requires transferring
ownership to someone else.
Only versions of WLM 2009 and higher support everything up to creation, invitations, blocking, presence, messaging,
and departure (at least if you aren't an owner). Member management on the client, however, is expected to be accessed from
a web site, so you'll have to log on here to perform that.
- Does Escargot have a Patreon/take donations?
- Yes, due to ever-increasing hosting costs and helping our development team, we have both a
Patreon and other donation options
available. They come with various awards, and almost all come with a role on our Discord server.
- Do I need to register a Microsoft account to use Escargot?
- No. Microsoft accounts do not have access to Escargot, you must create an account specifically for
the Escargot service. If you haven't already, why not register now?
- After I added someone to my contact list on WLM 2009, they don't get a notification from me stating
that I've added them. Why does this happen?
- This can occur for two reasons:
- Starting with WLM 2009, the ability to be alerted when someone adds you to their contact lists is disabled
by default. To enable this setting, go to
Tools -> Options..., then in the "Privacy"
section, check "Alert me when other people add me to their contact list" and click on OK.
- The decision to display contact notifications is determined from web services, and from our tests, the criteria
used to determine whether to display a notification about a new contact is pretty involved and specific. This either
means that one, our implementation might not be accurate and could miss something to allow the notification to appear
100% of the time, or two, if the same person adds you again a second time, then the notification won't be displayed
again (unless you clear its cache).
- Winks glitch out when playing, only play sound, or don't play at all.
- See this wiki article
for instructions on how to fix this.
- Connecting with Mercury Messenger results in a timeout error. Any way to fix this?
- When setting up your account on Mercury for the first time or accessing your account's settings, set
for the protocol before logging in. The default for this option chosen by Mercury is
MSNP21 and as of writing
we do not support that protocol yet. The
MSNP11 option technically should work but is broken for unknown
reasons so we recommend you avoid that for the time being.
- Does MSN Messenger for Mac work on Escargot?
- MSN for Mac 1.0 and 2.0 have been tested to work (on Mac OS 9) and is patchable with some changes to its binary resources
(or HOSTS too). Messenger:mac (macOS) 3.0.0 will work also, but MSN for Mac (Classic Mac OS) 2.5.x and Messenger:mac versions
3.5.1 and up have or are speculated to only use older SSL for login (to reiterate, our server only supports TLS 1.0 and up
For now, this issue won't be resolved as it isn't that important. Also considering that we believe almost all
macOS versions of Messenger:mac are 32-bit and with the recent editions of the OS exclusively supporting 64-bit applications,
there'd be no use for the clients in present day anyhow.
- MSN Messenger does not work on Windows 9x, 2000, XP, or Vista
- MSN Messenger did not support Windows 95 past version 5, but with us not currently supporting the Windows 95 version of
MSN 5 your options for using MSN on Windows 95 are limited to versions 1 - 4 (in extension this also means you'll need an
account with old MSN support enabled to log in). While versions 5.0 - 7.0 supported Windows 98 and up, our patches we developed
for those versions sadly aren't compatible with Windows 9x and 2000 and currently only support XP and above.
Plus our current predicament with our HTTPS setup would make it near impossible to use them on Windows 2000 without fully
upgrading parts of your installation, and it'd also make support on Windows 98 virtually non-existent as our TLS 1.0 setup
does not support any ciphers Windows 98 does.
On XP and Vista, for any version from 5.0 and above (or 4.7 builds .2005 - .3001 and Windows Messenger 5.1), there'll just
have to be some extra setup (and patience) involved. Read
from our board for more information.
- I can't log on with MSN Messenger, but my credentials are correct.
- If you are using versions 4.7.2005 - 3001 or 5.0 - 14.0 (WLM 2009) on Windows XP or Vista, then you probably either didn't
configure the system properly (see "MSN Messenger does not work on Windows 9x, 2000, XP, or Vista"), or MSN is being
finicky. If it's the latter, then you'll have to try logging in again until you see your contact list.
There's also an issue with older versions of Messenger (up to 8.5 we believe) where passwords in password boxes
are shortened to 8 characters, which might be an inconvenience to people using longer passwords. If this occurs, then you can
either change your password to something with 8 characters or less, or create a throwaway account that has a password of that length.